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OJK Terima 39 Ribu Aduan 2022-2024, Terbanyak soal Bank dan Pinjol | Databoks
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OJK Terima 39 Ribu Aduan 2022-2024, Terbanyak soal Bank dan Pinjol

Jumlah Pengaduan yang Diterima OJK Berdasarkan Sektor yang Diadukan (1 Januari 2022-26 Januari 2024)

Sumber : Otoritas Jasa Keuangan (OJK), 2 Februari 2024

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Disalin..
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Penulis: Nabilah Muhamad

Editor: Erlina F. Santika

5/2/2024, 14.02 WIB

Otoritas Jasa Keuangan (OJK) menerima 39.866 pengaduan dari konsumen selama 1 Januari 2022-26 Januari 2024. 

Friderica Widyasari Dewi, Kepala Eksekutif Pengawas Perilaku Pelaku Usaha Jasa Keuangan, Edukasi dan Perlindungan Konsumen OJK mengatakan, aduan terbanyak dari sektor perbankan, yakni 19.064 aduan.

“[Pengaduan] yang sering muncul adalah perilaku petugas penagihan,” kata Friderica dalam konferensi pers daring, Jumat (2/2/2024). 

Selain itu, pengaduan dari sektor perbankan juga soal restrukturisasi kredit, Sistem Layanan Informasi Keuangan (SLIK), permasalahan agunan atau jaminan, serta penolakan pelunasan kredit atau pembiayaan dipercepat. 

Di urutan kedua, pengaduan terkait financial technology (fintech) p-to-p atau pinjaman online (pinjol) sebanyak 9.226 aduan dalam dua tahun terakhir. 

Pengaduan di sektor ini mengenai petugas penagihan, restrukturisasi kredit, fraud eksternal, kegagalan transaksi, serta imbal hasil atau margin keuntungan.

Berikutnya di posisi ketiga ada sektor pembiayaan dengan jumlah pengaduan sebanyak 7.816 aduan. “Ini yang banyak juga adalah perilaku petugas penagihan, sanggahan transaksi dan lain-lain,” kata Friderica.

Lalu di sektor asuransi, OJK menerima 3.007 aduan per akhir bulan lalu. Permasalahannya berupa klaim asuransi, produk/klaim tidak sesuai penawaran, premi asuransi, hingga pembatasan atau penutupan polis. 

Terakhir, ada pengaduan di pasar modal sebanyak 185 aduan. Jenis pengaduan yang banyak dilaporkan masyarakat adalah pencairan dana, imbal hasil atau margin keuntungan, kegagalan transaksi, transaksi tanpa persetujuan, serta penipuan. 

(Baca juga: Ada 101 Pinjol Legal dengan Izin OJK, Berikut Daftarnya)

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