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Izin Usaha hingga Sertifikat Nikah, Ini Pelayanan Publik Secara Online Terbanyak | Databoks
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Izin Usaha hingga Sertifikat Nikah, Ini Pelayanan Publik Secara Online Terbanyak

Jenis Pelayanan Publik yang Diterapkan Online di 193 Negara PBB (2022)

Sumber : Perserikatan Bangsa-Bangsa (PBB), 2022

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Disalin..
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Penulis: Erlina F. Santika

Editor: Erlina F. Santika

8/3/2023, 15.13 WIB

Departemen Ekonomi dan Sosial Perserikatan Bangsa-Bangsa (PBB) atau United Nations Department of Economic and Social Affairs (UN DESA) menjabarkan jenis pelayanan publik yang sudah diterapkan secara online (e-government) di 193 negara yang tergabung dalam PBB.

Urutan pertama ada pendaftaran bisnis atau usaha, yang sudah diterapkan di 177 negara yang tergabung PBB. Jumlah negara itu meningkat sebanyak 9%, dari sebelumnya yang diterapkan 162 negara pada 2020.

Kedua, perizinan bisnis, yang sudah diterapkan di 167 negara. Angka itu mengalami kenaikan 11% dari 2020, yang sebanyak 151 negara.

Ketiga, pendaftaran lowongan kerja (loker) pemerintah yang sudah diaplikasikan 160 negara. Angka ini naik tipis 3% dari 2020 yang sebesar 156 negara.

Data ini dirunutkan dalam survei E-Government Development Index (EGDI), guna mengukur efektivitas e-government dalam penyampaian layanan publik di tingkat nasional.

UN DESA menyebut riset 2022 ini tidak hanya menilai ketersediaan layanan yang terdaftar, tetapi juga tingkat digitalisasi ke pengguna. Mereka menilai apakah pengguna dapat menyelesaikan transaksi secara digital.

Penilaian difokuskan pada pengajuan lowongan kerja pemerintah, izin usaha dan pendaftaran, program perlindungan sosial, izin lingkungan dan bangunan, pendaftaran hak atas tanah, kartu identitas pribadi, surat izin mengemudi, dan akta kelahiran, pernikahan, dan kematian.

"Temuan menunjukkan bahwa sebagian besar negara menggunakan portal mereka untuk memberikan informasi, dan proses pemberian layanan sebagian telah didigitalkan, tetapi warga kadang masih perlu datang langsung untuk menyelesaikan sebagian besar transaksi," tulis UN DESA dalam laporannya.

Kendati begitu, UN DESA menilai tetap ada dorongan menuju tingkat digitalisasi yang lebih tinggi di mana pengguna tidak lagi harus mengunduh atau mencetak formulir, tetapi dapat menyelesaikan transaksi mereka sepenuhnya secara online.

Berikut pelayanan publik yang paling banyak diterapkan online di 193 negara PBB 2022:

  • Pendaftaran usaha 177 negara
  • Perizinan usaha 167 negara
  • Pendaftaran loker pemerintah 160 negara
  • Pendaftaran akta kelahiran 156 negara
  • Data pajak perusahaan online 153 negara
  • Pendaftaran akta kematian 152 negara
  • Ajukan pajak penghasilan 151 negara
  • Pendaftaran kartu identitas pribadi 150 negara
  • Pendaftaran sertifikat menikah 149 negara
  • Bayar keperluan (listrik/gas) 149 negara

(Baca juga: Denmark, Negara dengan Sistem Pemerintahan Berbasis Elekronik Terbaik Dunia pada 2022)

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